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Velswa – Return & Refund Policy

Welcome to the Velswa online shopping store. Velswa management team kindly request our customers to read and understand Velswa Return & Refund Policy before purchasing any products from our online store. Please follow the information embedded in this policy and if you have any other issues regarding Velswa Return & Refund Policy contact us through support@velswa.co.uk.

If the delivered package was damaged from the outside, before opening the package take a few photographs of the damaged package which can be used for the assistant of a Velswa management team member, after that immediately contact us via Velswa support e-mail uploading the photographs of the damaged package. Based on the condition one of our team members will contact you and you have to return the package according to their guidance.

If the products inside the package were damaged same procedure mentioned above can be applied to those products too. But we specially mention that you can’t return fruits, vegetables, fresh meat, frozen products, beauty products and cooked food items. If there were any damage to the above-listed products you should contact support service within 1 hour of delivery and you have to provide the electronic receipt or a photograph of the printed receipt with damaged products to our team member.

If you got any unordered items in your packaging contact us immediately.

After analysing the process the team member will refund the payment based on rights in the privacy and term conditions. This will take up to 14 working days. To know any additional information contact us via support@velswa.co.uk. If you’re agreeing with this policy, you can purchase products from Velswa online store. Thank you for shopping with Velswa. We are always there for customer satisfaction.

**Note - Fraud or spam emails are subjected to www.ncsc.gov.uk (National Cyber Security Center) evaluation based on sender's tracking details **