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Velswa UK Limited — Terms & Conditions

Last Updated: 6 November 2025

Fraud & Spam Notice: Any suspicious, fraudulent, or spam communications sent in the name of Velswa UK Limited will be reported to the National Cyber Security Centre (NCSC) for investigation.

1. Company Information

Company Name: VELSWA UK LIMITED
Company Number: SC830265
Registered Office: 45 John Street, Aberdeen, AB25 1LN, United Kingdom
Email: support@velswa.co.uk
Website: www.velswa.co.uk

VELSWA UK LIMITED (“Velswa”, “we”, “us”, or “our”) operates an online marketplace designed to connect small and medium-sized businesses within the United Kingdom by postcode or region. By using our website, you agree to comply with these Terms & Conditions and all applicable UK laws and regulations.

2. Acceptance of Terms

By accessing or using this website, creating an account, or placing an order, you agree to these Terms & Conditions and our Privacy & Cookie Policy. If you do not agree, please refrain from using our services.

3. Eligibility & Account Registration

  • You must be at least 18 years old to make purchases from this site.
  • You agree to provide accurate and up-to-date information during registration and checkout.
  • You are responsible for maintaining the confidentiality of your account login credentials.

4. Marketplace Platform

Velswa operates as an intermediary platform connecting customers with third-party sellers (“Sellers”). Each purchase constitutes a contract between the buyer and the Seller of the goods.

  • Sellers are responsible for product descriptions, pricing, fulfilment, and customer service.
  • Velswa may assist with communication but is not liable for transactions between customers and Sellers unless explicitly stated.

5. Orders, Pricing & Availability

  • All prices are listed in GBP (£) and include VAT where applicable.
  • An order confirmation email signifies that your order has been received but not yet accepted.
  • We reserve the right to cancel or amend an order if there are pricing errors, stock shortages, or suspected fraud.
  • Images are for illustrative purposes; product packaging and appearance may vary.

6. Payments & Security

All payments are processed securely via Stripe. Velswa UK Limited does not store credit or debit card information. Sensitive information is encrypted using SSL technology in accordance with PCI-DSS standards.

  • Accepted payment methods are displayed at checkout.
  • Payment is due at the time of ordering unless otherwise agreed.
  • Transactions may be refused or cancelled in cases of suspected fraud or unauthorised activity.

7. Delivery

  • Delivery times are estimates and not guaranteed.
  • Ownership and risk transfer to the customer upon delivery.
  • Please inspect goods upon receipt and report any issues within 48 hours.

8. Returns & Refunds

  • You have a statutory right to cancel most online purchases within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
  • Exceptions apply to perishable, customised, or hygiene-sensitive goods once unsealed.
  • Refunds are processed within 14 days of receiving the returned goods.

9. Age-Restricted Products

Products such as alcohol, tobacco, or other age-restricted goods are sold only to individuals aged 18 or over. Proof of age may be required at the point of delivery. Delivery will be refused if verification cannot be completed.

10. Privacy & Data Protection

Velswa UK Limited complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Personal data is collected and processed only as necessary to deliver our services and improve your shopping experience. For more details, see our Privacy Policy.

Cookies

We use cookies to remember your preferences and improve website functionality. You can control cookies through your browser settings. Disabling cookies may limit certain features.

11. Website & Data Security

Our website is regularly monitored for vulnerabilities. Data is stored securely and access is restricted to authorised personnel only. Any breach or misuse will be handled in accordance with UK data protection law.

12. Limitation of Liability

  • Velswa does not exclude liability for death, personal injury, or fraud resulting from our negligence.
  • We are not responsible for indirect, incidental, or consequential losses, including loss of profits, revenue, or data.
  • We are not liable for third-party Seller actions or failures to perform contractual obligations.

13. Intellectual Property

All content, including logos, text, graphics, and software, is the property of Velswa UK Limited or its licensors and is protected by UK copyright and trademark laws. You may not reproduce or redistribute content without permission.

14. Force Majeure

We are not liable for failure to perform obligations due to events beyond our reasonable control, including natural disasters, strikes, pandemics, or technical failures.

15. Policy Updates

Velswa UK Limited may revise these Terms & Conditions periodically. Updates will be posted on this page with a revised “Last Updated” date. It is your responsibility to review the Terms before placing new orders.

16. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of the United Kingdom, specifically the laws of Scotland, where Velswa UK Limited is registered.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Scotland. Consumers residing in England, Wales, or Northern Ireland may bring proceedings in their local courts under applicable consumer protection laws.

17. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

Velswa UK Limited
45 John Street, Aberdeen, AB25 1LN, United Kingdom
Email: support@velswa.co.uk
Website: www.velswa.co.uk

These Terms & Conditions comply with the UK Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, and other applicable UK legislation.